I’ve seen people broken from trying to do their best, from working stupid hours battling with poor systems, poor processes, and poor data. They do this because they care and have passion for what they do.

After every fire in a block of flats this question comes up. Most people assume there is a fire alarm in their building and that it didn’t work and the media often pose the question further fuelling misunderstanding and concern.

First, let me start by saying that servicing and PPM are not dead. On the contrary, it plays a crucial role in building maintenance and has its place. What I’ve done here is that annoying thing of using a textbook